Our Return Policy in short
Return Policy

Please contact Porslinspapegojan before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Porslinspapegojan and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 30 days of delivery. The product must be in the same condition. If the product is ruined the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Porslinspapegojan suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Porslinspapegojan will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Further questions: hej@porslinspapegojan.se